WHATSAPP-TYPE CONTACTABILITY SERVICES 2ND LICENSE HDFRZ
About This Opportunity
TranslatedThis tender seeks to procure WhatsApp-type contactability services, specifically for a second license related to the HDFRZ system. The objective is to enhance communication capabilities by leveraging a platform that mimics the functionality and user experience of WhatsApp for official or business purposes. This likely involves a system that allows for secure, efficient, and potentially large-scale messaging and interaction with various stakeholders, clients, or internal personnel. The scope of services may include the provision, implementation, and ongoing support of the software or platform, ensuring its seamless integration with existing infrastructure. Key requirements might involve features such as real-time messaging, group communication, file sharing, and potentially advanced functionalities like chatbots or automated responses. The duration of the license and specific technical specifications will be detailed in the full tender documentation. This procurement is crucial for modernizing communication channels and improving operational efficiency within the HDFRZ framework. The successful bidder will be expected to demonstrate a robust understanding of secure communication protocols and the ability to deliver a reliable and scalable solution. Further details regarding eligibility criteria, submission deadlines, and evaluation methodologies will be made available to interested parties upon request or through the designated procurement portal.
This is a services contract in the information and communication technology, education and training and security and defense sectors, with a focus on IT support. Located in Chile, Latin America, this opportunity is open to firms and consortiums.
Published through Chile Mercado Publico, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: SpanishThis tender, originating from Chile and published on chile_mercadopublico, seeks to procure services for a WhatsApp-type contactability solution, described as a "2nd license" for HDFRZ.
This procurement falls under the category of IT services and communication solutions, aiming to enhance or expand existing digital communication channels for the contracting authority.
The core requirement is for a service that facilitates contact with users or stakeholders through a platform that mimics the functionality and user experience of WhatsApp. This likely involves enabling two-way communication, potentially for customer service, information dissemination, or operational notifications. The mention of a "2nd license" suggests an extension or augmentation of a current system, implying a need for integration or compatibility with existing infrastructure.
Typical requirements for such tenders often include aspects such as platform reliability, security protocols, data privacy compliance (especially relevant for user communications), scalability to handle varying volumes of interactions, and user-friendly interfaces for both administrators and end-users. Furthermore, vendors may be expected to provide technical support, training, and ongoing maintenance for the solution. The specific technical specifications and performance metrics will be detailed in the full tender documentation. Bidders are expected to demonstrate their capability to deliver a robust and efficient contactability service aligned with modern digital communication standards.
Data provenance
This notice is sourced from Chile Mercado Publico and was originally published on March 7, 2026. Last refreshed 1 day ago. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in Chile. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Chile Mercado Publico to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to BOTLAB SPA. The award notice is archived on BidsFactory for transparency and market intelligence.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
BOTLAB SPA was awarded the contract for CLP 97. The figure reflects the value disclosed by the contracting authority in the award notice.
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