Telephone support service throughout Catalonia

Auto-translated from Spanish

Original title: Servei d'atenció telefònica a tot Catalunya

Departament de Drets Socials i Inclusió

Published: Oct 8, 2026

Updated: Oct 8, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the health and medical services sector, with a focus on Telemedicine. Located in Spain, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Spanish

This tender, sourced from Spain via TED, concerns the provision of a telephone support service throughout Catalonia. The contracting authority is seeking a service provider to manage and operate a comprehensive telephone assistance system. Typical requirements for such a service include establishing and maintaining call centers, employing qualified personnel capable of handling inquiries in the relevant languages (Spanish and Catalan), ensuring high availability and response rates, and providing reporting on call volumes and types. The service scope might encompass customer service, technical support, information dissemination, or emergency hotline functions. Bidders are expected to demonstrate their experience in managing large-scale call center operations, their technological infrastructure, and their capacity to cover the entire region of Catalonia. The objective is to ensure efficient and effective communication channels with the public or specific user groups across the region.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 8, 2026. Last refreshed today. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Departament de Drets Socials i Inclusió

Departament de Drets Socials i Inclusió has issued 59 procurement notices on BidsFactory, including 9 currently open and 33 awarded contracts. Activity concentrates in Health & Medical, General Supplies & Services, and Culture, Heritage & Tourism. All notices are published for Spain. Notices are distributed via TED - Tenders Electronic Daily (EU) and PLACSP - Plataforma de Contratación del Sector Público. Most recent publication: October 8, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Spain. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Departament de Drets Socials i Inclusió in Spain. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.