ServiceNow Expert Services
About This Opportunity
TranslatedThis procurement concerns ServiceNow expert services, as detailed in the tender announcement and its appendices. The contract duration is three (3) years, commencing upon the signing by both parties. The client reserves the right to extend the contract for three (3) additional one-year periods. The client will notify the supplier of their intention to exercise an option at least four (4) months before the current contract period expires. The estimated value of the procurement, including option periods, is between 2.5 and 3 million euros. Lot 1 specifically covers the ServiceNow expert services. These services are crucial for optimizing the client's use of the ServiceNow platform, ensuring efficient IT service management, workflow automation, and overall operational effectiveness. The expert services will likely include implementation, configuration, customization, integration, and ongoing support for the ServiceNow platform.
This is a services contract in the general supplies sector. Located in Finland, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 3.0 million.
Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: fiServiceNow-asiantuntijapalvelut Hankinnan kohteena on ServiceNow-asiantuntijapalvelut tämän hankintailmoituksen ja sen liitteiden mukaisesti.
Sopimuskausi on kolme (3) vuotta ja se alkaa, kun molemmat osapuolet ovat allekirjoittaneet sopimuksen. Asiakkaalla on oikeus jatkaa sopimusta kolmella (3) yhden (1) vuoden mittaisella optiokaudella. Asiakas ilmoittaa option käyttöönotosta Toimittajan yhteyshenkilölle viimeistään neljä (4) kuukautta ennen sopimuskauden päättymistä.
Hankinnan ennakoitu arvo optiokaudet mukaan lukien on 2,5 - 3 Milj. euroa.,
Lot 1: ServiceNow-asiantuntijapalvelut
Hankinnan kohteena on ServiceNow-asiantuntijapalvelut tämän hankintailmoituksen ja sen liitteiden mukaisesti.
Sopimuskausi on kolme (3) vuotta ja se alkaa, kun molemmat osapuolet ovat allekirjoittaneet sopimuksen. Asiakkaalla on oikeus jatkaa sopimusta kolmella (3) yhden (1) vuoden mittaisella optiokaudella. Asiakas ilmoittaa option käyttöönotosta Toimittajan yhteyshenkilölle viimeistään neljä (4) kuukautta ennen sopimuskauden päättymistä.
Hankinnan ennakoitu arvo optiokaudet mukaan lukien on 2,5 - 3 Milj. euroa.
CPV: 72200000 72000000
Organisation: Valtion tieto- ja viestintätekniikkakeskus Valtori
Procedure: open
Data provenance
This notice is sourced from Hilma Finland and was originally published on March 15, 2026. Last refreshed 6 days ago. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Valtion tieto- ja viestintätekniikkakeskus Valtori
Valtion tieto- ja viestintätekniikkakeskus Valtori has issued 27 procurement notices on BidsFactory, including 2 currently open and 22 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and General Supplies & Services. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: June 3, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €3,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Hilma Finland to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to CGI Suomi Oy (0357502-9). The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Valtion tieto- ja viestintätekniikkakeskus Valtori in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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