Commercial and operational activities service: item no. 04: special clients

This tender, issued by the Servicio de Agua Potable y Alcantarillado de Lima (SEDAPAL), concerns the provision of commercial and operational activities, specifically focusing on Item N° 04: Special Clients. SEDAPAL, the contracting entity, is seeking to engage a service provider to manage and execute specific tasks related to its special client portfolio within the Lima department. The procurement process is identified as CONV-PROC-1-2023-SEDAPAL-1, utilizing a framework agreement (Convenio) as the method of contracting. While the detailed scope of work for 'Special Clients' is not fully elaborated in the provided title and description, it typically involves dedicated customer service, tailored operational support, and potentially specialized commercial strategies for a distinct segment of SEDAPAL's clientele. This could include managing high-volume users, key industrial clients, or other priority customer groups requiring a higher level of attention and customized service delivery. The successful bidder will be expected to demonstrate expertise in managing complex client relationships and ensuring efficient operational coordination within the water and sanitation sector. The contract duration and specific performance indicators will be detailed in the full tender documents. This opportunity is relevant for companies with a strong background in commercial services, operational management, and client relationship management, particularly within public utility sectors.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 60.1 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.