Multichannel Commercial and Customer Service
This tender is closed
The submission deadline for this tender has passed. It is no longer accepting bids.
About This Opportunity
TranslatedThis tender concerns the provision of comprehensive multichannel commercial and customer service. The contract is being awarded by the Board of Directors - Investment Committee of the State Company Correos y Telégrafos S.A., a public sector entity under the Ministry of Finance, specifically within the SEPI group and the CORREOS Group.
The primary objective is to secure expert services for customer engagement and support across various communication channels. The scope of work is detailed under CPV code 79342320, which specifically refers to customer service operations. The contract is classified as a services contract.
The execution of these services will take place in Spain, with a specific focus on Madrid. The procurement procedure is open, allowing for broad participation from interested service providers. It is important to note that this tender is not financed by European Union funds.
The total budget allocated for this contract is EUR 21,393,269.16. The contracting authority, Sociedad Estatal de Correos y Telégrafos S.A., S.M.E., is seeking a qualified provider to manage and enhance its commercial and customer service functions through a unified, multichannel approach. This initiative aims to improve customer satisfaction and streamline commercial interactions within the organization.
This is a services contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 21.4 million.
Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel.
Description
Original language: SpanishId licitación: SV260002; Órgano de Contratación: Consejo de Administración-Comité de Inversiones de la Sociedad Estatal Correos y Telégrafos S.A; Importe: 21393269.16 EUR; Estado: RES
Data provenance
This notice is sourced from PLACSP - Plataforma de Contratación del Sector Público and was originally published on March 1, 2026. Last refreshed 4 days ago. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Consejo de Administración-Comité de Inversiones de la Sociedad Estatal Correos y Telégrafos S.A
Consejo de Administración-Comité de Inversiones de la Sociedad Estatal Correos y Telégrafos S.A has issued 154 procurement notices on BidsFactory, including 23 currently open and 22 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and General Supplies & Services. All notices are published for Spain. Notices are distributed via PLACSP - Plataforma de Contratación del Sector Público and TED - Tenders Electronic Daily (EU). Most recent publication: July 8, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is €21,393,269 - €21,393,269. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Spain. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit PLACSP - Plataforma de Contratación del Sector Público to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still accepting bids?
No — the submission deadline has passed. The notice is archived for reference. To find open opportunities, use the filters above to browse current tenders.
Who is the contracting authority?
This notice was issued by Consejo de Administración-Comité de Inversiones de la Sociedad Estatal Correos y Telégrafos S.A in Spain. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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