Service for the implementation of a tourist chatbot in a Smart Tourist Destination (STD); financed by the European Union with Next Generation EU funds. Component 14. Investment 1

This tender, issued by the Governing Board of the Murcia City Council, seeks the implementation of a tourist chatbot within a Smart Tourist Destination (STD). The project is co-financed by the European Union through Next Generation EU funds, specifically under Component 14, Investment 1. The total budget allocated for this service is EUR 109,020.16. The primary objective is to enhance the tourist experience by providing an intelligent, interactive communication tool that can assist visitors with information, recommendations, and services related to the destination. Key requirements are expected to include the development and deployment of a user-friendly chatbot capable of understanding and responding to a wide range of tourist inquiries in multiple languages, integration with existing destination management systems, and ensuring data privacy and security. The chatbot should contribute to the overall digitalization strategy of the Smart Tourist Destination, improving accessibility to information and promoting local attractions and services. The procurement process is managed under tender identification number 2024_0159, and the contract is currently in the evaluation phase (EV). This initiative aligns with the broader goals of fostering sustainable tourism and leveraging digital technologies to improve the competitiveness and attractiveness of the Murcia region as a tourist destination.

This is a services contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 109,020.

Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.