ICT User Support Service 2025-2029

The Provincial Council of Castellón is seeking to contract a comprehensive ICT User Support Service for the period 2025-2029. This tender, with an estimated value of EUR 993,000.00, aims to ensure the efficient and effective provision of technical assistance and support to users of the Provincial Council's Information and Communication Technology (ICT) systems. The service will cover a wide range of support activities, including troubleshooting, maintenance, user training, and the management of ICT incidents and requests. The objective is to guarantee the optimal functioning of the technological infrastructure and to facilitate the daily operations of the Provincial Council's staff. Key requirements are expected to include a qualified and experienced support team, adherence to service level agreements (SLAs), and the implementation of robust incident management processes. The contract duration spans four years, from 2025 to 2029, indicating a need for sustained and reliable support. This procurement falls under the purview of the Governing Board of the Provincial Council of Castellón. The tender is currently in the evaluation phase (EV), suggesting that proposals have been submitted and are under review. This opportunity is relevant for companies specializing in IT support and managed services within the public sector.

This is a services contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 993,000.

Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.