Outsourcing Service for Customer Service and Electricity Bill Collection Activities, In-Person at Service Centers for the Piura Headquarters and the Commercial Office of the Catacaos District, within the Scope of Electronorte S.A.

Electronorte S.A. (ENOSA) is seeking to contract a service provider for the outsourcing of customer service and electricity bill collection activities. This service will be delivered in person at designated customer service centers, specifically serving the Piura headquarters and the commercial office located in the Catacaos District. The tender, identified as CP SER-SM-11-2025-ELECTRONOROESTE SA (ENOSA)-1, falls under the category of Public Service Competition for Services. The contracting entity is the Empresa de Servicio Público de Electricidad del Noroeste del Peru S.A. ELECTRO NOR OESTE SA. This procurement process aims to secure a reliable and efficient partner to manage essential customer-facing operations, ensuring timely collection of electricity bills and providing quality customer support within the specified geographical areas of the Piura region. Key requirements will likely include the capacity to handle a significant volume of customer interactions, robust systems for bill processing and payment collection, adherence to strict service level agreements, and a demonstrated understanding of the energy sector's customer service needs. The selected provider will play a crucial role in maintaining customer satisfaction and ensuring the financial health of Electronorte S.A.'s operations in Piura and Catacaos.

This is a services contract in the energy and power, health and medical services and finance and banking sectors. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 4.6 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the energy and power sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.