SERVICE RENEWAL OF TECHNICAL SUPPORT AND MAINTENANCE FOR ERP SOFTWARE LICENSES O7/H SOLUTION OR EQUIVALENT

This tender concerns the renewal of technical support and maintenance services for ERP software licenses, specifically the O7/H Solution or an equivalent system. The contracting entity is SERVICIO INDUSTRIAL DE LA MARINA S.A. (SIMA PERU), a state-owned industrial service company. The procurement process is being managed from the CALLAO department. The tender reference number is CP-ABR-7-2025-SIMA PERU-1, and the procurement method is an Abbreviated Public Tender (Concurso Público Abreviado).

The objective is to ensure the continued operational efficiency and technical integrity of the ERP system, which is crucial for the industrial operations of SIMA PERU. This involves securing ongoing access to technical assistance, software updates, bug fixes, and potentially upgrades to maintain the system's performance and security. The requirement for an 'equivalent' solution suggests that bidders offering alternative ERP systems must demonstrate compatibility and comparable functionality to the existing O7/H Solution. Key aspects of the service will likely include response times for technical issues, availability of support personnel, scope of maintenance coverage, and adherence to service level agreements (SLAs). This procurement is vital for SIMA PERU to maintain its operational continuity and leverage its technological infrastructure effectively within the maritime industrial sector.

This is a works contract in the information and communication technology, security and defense and trade and industry sectors, with a focus on Software and Enterprise Systems. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 94,695.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for civil works in the information and communication technology sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. This contract has already been awarded. The information is published for transparency and market intelligence purposes.