Self-Service Totem and Queue Service for Fresia Hospital

This tender, sourced from Chile via mercadopublico.cl, is for the provision of a self-service totem and queue management system for the Fresia Hospital. The contracting authority is the hospital itself or the regional health authority responsible for its management. The objective is to improve patient flow and administrative efficiency within the hospital setting. The self-service totem would likely allow patients to check-in, register appointments, print tickets, or access information. The queue management system would involve software and hardware (e.g., ticket dispensers, display screens) to organize patient waiting lines, manage appointments, and potentially provide estimated wait times. Bidders are expected to be technology providers specializing in healthcare IT solutions or customer service management systems. Requirements will include the supply, installation, configuration, and maintenance of the totem and queue system. Key features may involve user-friendliness, integration capabilities with existing hospital information systems (HIS), data security, and reliable technical support. The tender will detail the specific functionalities, performance requirements, and expected user capacity.