Technical User Support Services and Maintenance of Microcomputer Systems and Helpdesk for the Information Systems of the Spanish Agency of Medicines and Medical Devices (AEMPS).

This tender, issued by the Directorate of the Spanish Agency of Medicines and Medical Devices (AEMPS), seeks comprehensive technical services for user support and the maintenance of its microcomputer systems and information system helpdesk. The contract falls under the Services category, with specific CPV codes including 50312000-Repair and maintenance of computer equipment and 72610000-Computer support services. The execution location for these services is Madrid, Spain. The procurement procedure is open, and there is no European Union funding associated with this contract. The total budget allocated for this service contract is EUR 891,072.00. The contracting authority is the Directorate of the AEMPS, which is part of the General State Administration, under the Ministry of Health, the General Secretariat of Health. The scope of work involves ensuring the smooth operation and user assistance for AEMPS's IT infrastructure, encompassing both hardware and software applications. This includes providing technical assistance to users, maintaining the integrity and functionality of microcomputer systems, and operating a helpdesk to resolve issues related to the agency's IT applications. The objective is to guarantee high availability and efficient performance of the AEMPS's information technology resources, supporting its critical functions in the regulation and supervision of medicines and medical devices.

This is a services contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 891,072.

Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel.