Evolutionary/Corrective Maintenance and Technical Support Services for the SNS Waiting Times Portal
About This Opportunity
TranslatedThis tender involves the provision of evolutionary and corrective maintenance services, as well as technical support for the SNS Waiting Times Portal. The primary objective is to ensure the continuous improvement and operational efficiency of the portal, which is crucial for managing and displaying waiting times within the National Health Service (SNS) in Portugal. Key requirements for bidders may include experience in managing similar digital platforms, technical expertise in web development and maintenance, and the ability to provide timely support services. The tender emphasizes the importance of maintaining high standards of service to enhance user experience and reliability of the portal. Interested parties should be prepared to demonstrate their qualifications and past performance in relevant projects. The location of the services is within Portugal, and the sector involved is public health. This tender presents an opportunity for qualified firms to contribute to the enhancement of public health service delivery through effective digital solutions.
This is a services contract in the information and communication technology and construction and civil works sectors, with a focus on Rehabilitation, Software and IT support. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 446,118.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: PortugueseThe Portuguese healthcare system is seeking proposals for the provision of evolutionary and corrective maintenance services, alongside technical support for the "Portal Tempos de Espera SNS." This portal serves a critical role in centralizing information on public contracts across mainland Portugal and the autonomous regions, thus facilitating transparency and accessibility in public healthcare procurement.
The contracting authority is focused on ensuring that the portal operates efficiently and effectively, which includes regular updates, bug fixes, and enhancements to its functionalities.
Interested suppliers should possess extensive experience in software maintenance and support, particularly in relation to web-based applications. Familiarity with the specific needs of healthcare-related platforms is highly desirable, given the sensitive nature of the data managed through the portal.
Typical requirements for this tender will include the ability to deliver timely technical support, implement updates in a structured manner, and ensure compliance with relevant regulations.
Proposals should outline the methodology for maintenance services, response times for technical issues, and mechanisms for continuous improvement of the portal's functionality.
Potential bidders will also need to demonstrate their capacity to work collaboratively with public sector entities and provide evidence of prior successful projects that align with the objectives of this tender.
This procurement opportunity presents a significant chance to contribute to the enhancement of public service delivery in Portugal’s healthcare system.
Data provenance
This notice is sourced from base_gov_pt and was originally published on February 13, 2026. Last refreshed 7 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Serviços Partilhados do Ministério da Saúde, EPE
Serviços Partilhados do Ministério da Saúde, EPE has issued 223 procurement notices on BidsFactory, including 19 currently open and 125 awarded contracts. Activity concentrates in Information & Communication Technology, Health & Medical, and General Supplies & Services. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: June 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to AXIANSEU li DIGITAL CONSULTING, S.A.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Serviços Partilhados do Ministério da Saúde, EPE in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €446,118. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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