Linguistic and Informative Mediation Services for Foreign Citizens, in the context of the Pilot Project at Lisbon Airport, to facilitate communication between professionals and foreign users, through information that promotes better understanding of applicable legal procedures, useful data and locations, contributing to a good entry experience into the country, humanized and effective.

This tender seeks to procure linguistic and informative mediation services targeted at foreign citizens, specifically within the context of a pilot project at Lisbon Airport. The primary goal is to facilitate seamless communication between airport and immigration professionals and foreign travelers. This involves providing information that enhances the understanding of applicable legal procedures, essential travel data, and relevant locations within the airport or country. The service aims to ensure a positive, humanized, and effective entry experience for international visitors. Mediators will act as a crucial link, overcoming language barriers and providing clear, accessible information. This role requires strong linguistic skills, cultural sensitivity, and a comprehensive understanding of the information being conveyed. Bidders are expected to be organizations or individuals with proven experience in providing such mediation and information services, particularly in international transit hubs. The objective is to enhance the efficiency of border control processes, improve traveler satisfaction, and contribute to Portugal's image as a welcoming destination by ensuring foreign citizens feel supported and well-informed upon arrival.

This is a services contract in the construction and civil works, information and communication technology and legal services sectors, with a focus on Airports and Arbitration. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 75,348.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the construction and civil works sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.