Unified Support Services for Microsoft Products
About This Opportunity
TranslatedThis tender, identified as CPG/87/2025/DMCG, seeks proposals for the provision of unified support services specifically for Microsoft products. The objective is to ensure that the organization receives comprehensive technical support and maintenance for its Microsoft software and hardware solutions. Key requirements include the ability to deliver timely and effective troubleshooting, updates, and upgrades, as well as training for staff on the use of Microsoft products. The tender emphasizes the need for service providers to demonstrate a proven track record in managing Microsoft environments and to possess relevant certifications. Additionally, bidders must outline their approach to service delivery, including response times and escalation procedures. The location for the services will be specified in the tender documents, and it is expected that the selected contractor will work closely with the organization's IT department to ensure seamless integration of support services. This tender is open to qualified vendors with experience in the IT sector, particularly those specializing in Microsoft technologies. Interested parties are encouraged to review the full tender documentation for detailed specifications and submission guidelines.
This is a services contract in the information and communication technology, education and training and security and defense sectors, with a focus on Software and IT support. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 41,975.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: PortugueseThis tender invites proposals for unified support services for Microsoft products, designated under the reference CPG/87/2025/DMCG. The procurement is being conducted in Portugal, and it aims to enhance the operational efficiency of public sector entities through specialized technical support for Microsoft applications and platforms.
The contracting authority seeks qualified vendors who can provide comprehensive support solutions, ensuring optimal performance, security, and user accessibility of Microsoft software utilized by public institutions. Typical requirements for this type of tender include the ability to deliver timely technical assistance, troubleshooting services, and software updates. Additionally, bidders are expected to demonstrate proficiency in various Microsoft products, including but not limited to Microsoft 365, Azure, and Dynamics 365.
Vendors should possess a proven track record in providing similar services within the public sector or large enterprises, showcasing relevant certifications and experience with Microsoft technologies.
Proposals should outline the ability to offer 24/7 support, a clear service level agreement (SLA), and effective communication strategies to facilitate user training and system integration.
The tender is an opportunity for firms with expertise in IT support and Microsoft ecosystems to engage with public entities in Portugal, contributing to the digital transformation initiatives of the government. Interested parties are encouraged to review the details and prepare their submissions in accordance with the guidelines provided on the Portal BASE, which centralizes public contract information in Portugal.
Data provenance
This notice is sourced from base_gov_pt and was originally published on February 16, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Município do Porto
Município do Porto has issued 196 procurement notices on BidsFactory, including 3 currently open and 168 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Urban Development & Housing. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: May 19, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to VODAFONE PORTUGAL - COMUNICAÇÕES PESSOAIS S.A.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Município do Porto in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €41,975. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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