QUEUE MANAGEMENT AND DIGITAL SERVICE SYSTEM

Auto-translated from Spanish

Original title: SISTEMA DE GESTIÓN DE FILAS Y ATENCIÓN DIGITAL

Published: Nov 10, 2026

Updated: Nov 10, 2026

Source: Chile Mercado Publico

About This Opportunity

This is a services contract in the information and communication technology and finance and banking sectors, with a focus on Software, Hardware, Cybersecurity and IT support. Located in Chile, Latin America, this opportunity is open to firms and consortiums.

Published through Chile Mercado Publico, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Spanish

This tender, originating from Chile and published on chile_mercadopublico, is for the acquisition of a digital queue management and customer service system. The contracting authority is seeking a technology solution to streamline customer flow and enhance service delivery, likely in a public service or retail environment. The system is expected to manage waiting lines, provide digital ticketing, and potentially integrate with digital signage or communication platforms. Key requirements will include the software platform itself, associated hardware (e.g., ticket printers, touch screens), installation, configuration, and ongoing technical support. Bidders should demonstrate experience in developing and implementing queue management systems, focusing on user-friendliness for both customers and staff, system reliability, and scalability. Integration capabilities with existing systems might also be a requirement. Data reporting and analytics features to monitor service performance are likely expected. Compliance with data protection regulations and cybersecurity standards will be crucial. The goal is to improve operational efficiency and customer satisfaction.

Data provenance

This notice is sourced from Chile Mercado Publico and was originally published on November 10, 2026. Last refreshed today. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Chile. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Chile Mercado Publico to access the full notice, required documents, and submission instructions provided by the contracting authority.