Software licenses from OTRS including support

Auto-translated from German

Original title: Softwarelizenzen von OTRS inkl. Support

DB InfraGO AG – Geschäftsbereich Fahrweg (Bukr 16)

Published: Aug 26, 2026

Updated: Aug 26, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a supplies contract in the information and communication technology sector, with a focus on Software. Located in Germany, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before September 18, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: German

This tender from Germany, sourced via TED, concerns the procurement of software licenses for OTRS, including associated support services. OTRS (Open-source Ticket Request System) is a widely used customer service and ticket management software. The contracting authority is seeking a reliable supplier to provide these licenses and ensure ongoing technical support, maintenance, and potentially updates for the OTRS system. Typical requirements for such a procurement would include detailed specifications of the required software licenses (e.g., number of users, specific modules, version), a comprehensive service level agreement (SLA) outlining support response times, availability, and issue resolution procedures, and potentially provisions for training or consultancy. Bidders are expected to demonstrate their expertise in OTRS software and their capacity to deliver high-quality support services. The tender aims to ensure the continued efficient operation of customer service and internal ticketing processes through the provision of up-to-date software and expert assistance.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on August 26, 2026. Last refreshed today. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About DB InfraGO AG – Geschäftsbereich Fahrweg (Bukr 16)

DB InfraGO AG – Geschäftsbereich Fahrweg (Bukr 16) has issued 1,848 procurement notices on BidsFactory, including 139 currently open and 1,042 awarded contracts. Activity concentrates in Construction & Civil Works, Architecture & Engineering Services, and Transport & Logistics. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU), DÖE Bekanntmachungsservice (Germany), and service.bund.de (Germany). Most recent publication: August 25, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 18, 2026. You have 24 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by DB InfraGO AG – Geschäftsbereich Fahrweg (Bukr 16) in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.