South Norfolk Council: Customer Relation Management Software Package - AWARD
About This Opportunity
United Kingdom contract award (ICT & digital): South Norfolk Council: Customer. By East Suffolk Council. Awarded to GOSS Interactive Ltd (EUR 797K, Sep 2025).
This is a services contract in the information and communication technology and urban development and housing sectors, with a focus on Software and Cloud Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.. CPV: Industry specific software development services (72212100). Procedure: Negotiated procedure. Suitable for SMEs
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on September 30, 2025. Last refreshed 7 days ago. Reference: IT-501-902-2547-PPT-R - AWARD. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About East Suffolk Council
East Suffolk Council has issued 74 procurement notices on BidsFactory, including 3 currently open and 64 awarded contracts. Activity concentrates in Governance & Public Administration, Urban Development & Housing, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by East Suffolk Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
GOSS Interactive Ltd was awarded the contract for €796,855. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference IT-501-902-2547-PPT-R - AWARD when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to GOSS Interactive Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.
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