Tenders/Southern Water Customer Services RFI

Southern Water Customer Services RFI

Southern Water Services Limited

Published: Oct 6, 2026

Updated: Oct 6, 2026

About This Opportunity

This is a services contract in the information and communication technology, governance and public administration and trade and industry sectors, with a focus on Procurement Reform and SME development. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Services and technology to support customer services --- Extracted from documents --- Planning Southern Water Customer Services RFI Southern Water Services Limited UK2: Preliminary market engagement notice - Procurement Act 2023 - view information about notice types Notice identifier: 2026/S 000-094338 Procurement identifier (OCID): ocds-h6vhtk-0781d6 Published 6 October 2026, 2:52pm Watch this notice Contents Open all Scope Engagement Participation Procedure Contracting authority Download PDF version OCDS release OCDS record Share this notice Twitter LinkedIn Email Copy link Print this notice Report concerns about this procurement Scope Scope Reference 13 Description Services and technology to support customer services Commercial tool Establishes a dynamic market Total value (estimated) £0 excluding VAT £0 including VAT Above the relevant threshold Contract dates (estimated) 1 July 2028 to 30 June 2032 Possible extension to 30 June 2036 8 years Main procurement category Services CPV classifications 79342300 - Customer services Contract locations UKJ27 - West Sussex (South West) Engagement Engagement Engagement deadline 19 October 2026 Engagement process description Southern Water is running an RFI exercise to help it gather information prior to launching a forthcoming sourcing exercise, although any future decisions will be informed by the responses received through this RFI, and subsequent strategic review. Participation Participation Particular suitability Small and medium-sized enterprises (SME) Voluntary, community and social enterprises (VCSE) Procedure Procedure Special regime Utilities Contracting authority Contracting authority Southern Water Services Limited Public Procurement Organisation Number: PBJQ-2231-ZRPG Southern Water, Southern House Worthing Bn13 3NX United Kingdom Contact name: Brian Phipp Email: brian.phipp2@southernwater.co.uk Website: http://www.southernwater.co.uk Region: UKJ27 - West Sussex (South West) Organisation type: Private utility Back to top

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on October 6, 2026. Last refreshed 1 day ago. Reference: 094338-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Southern Water Services Limited

Southern Water Services Limited has issued 47 procurement notices on BidsFactory, including 7 currently open and 21 awarded contracts. Activity concentrates in Information & Communication Technology, Water & Sanitation, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: October 7, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 094338-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Southern Water Services Limited in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.