STEPHANY BERMUDEZ DAN - CD-563-2026: Provision of Professional Services to Lead the Attention, Analysis, and Follow-up of PQRS related to Credit Processes and Support Strategic Alliance Management

This tender, CD-563-2026, involves the provision of professional services to lead the attention, analysis, and follow-up of Public Complaints, Claims, Suggestions, and Requests (PQRS) related to credit processes. Additionally, the services will support the management of strategic alliances within the institutional guidelines. The contracting entity is the Colombian Institute for Educational Credit and Technical Studies Abroad Mariano Ospina Pérez (ICETEX). The contract duration is 343 days and falls under a special contracting regime. The objective is to improve customer service by efficiently managing PQRS, enhance the institution's credit operations, and foster strategic partnerships to expand educational opportunities and support for students.

This is a services contract in the finance and banking, legal services and general supplies sectors. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 76.1 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.