Tenders/Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

National Transport Authority_1149

About This Opportunity

This is a consulting contract in the governance and public administration, construction and civil works, environment and climate, education and training and information and communication technology sectors, with a focus on Cloud Services. Located in Ireland, Europe, this opportunity is open to firms and consortiums.

Published through eTenders - Ireland Public Procurement, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the governance and public administration sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.

Data provenance

This notice is sourced from eTenders - Ireland Public Procurement. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About National Transport Authority_1149

National Transport Authority_1149 has issued 52 procurement notices on BidsFactory, including 5 currently open and 9 awarded contracts. Activity concentrates in Transport & Logistics, Information & Communication Technology, and General Supplies & Services. All notices are published for Ireland. Notices are distributed via eTenders - Ireland Public Procurement and TED - Tenders Electronic Daily (EU). Most recent publication: October 5, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit eTenders - Ireland Public Procurement to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by National Transport Authority_1149 in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.