Tenders/Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

National Transport Authority_1149

Published: Oct 5, 2026

Updated: Oct 5, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Ireland, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 5, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About National Transport Authority_1149

National Transport Authority_1149 has issued 52 procurement notices on BidsFactory, including 7 currently open and 9 awarded contracts. Activity concentrates in Transport & Logistics, Information & Communication Technology, and General Supplies & Services. All notices are published for Ireland. Notices are distributed via eTenders - Ireland Public Procurement and TED - Tenders Electronic Daily (EU). Most recent publication: October 5, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by National Transport Authority_1149 in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.