Operation of personal customer service branch offices

Auto-translated from hu

Original title: Személyes ügyfélszolgálati fiókirodák üzemeltetése

MVM Next Energiakereskedelmi Zrt.

Published: Oct 15, 2026

Updated: Oct 16, 2026

Source: Hungary EKR

About This Opportunity

This is a services contract in the finance and banking, construction and civil works and information and communication technology sectors, with a focus on Buildings, Network Infrastructure and IT support. Located in Hungary, Europe, this opportunity is open to firms and consortiums.

Published through Hungary EKR, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: hu

This tender, originating from Hungary and published on the hungary_ekr platform, is for the operation of personal customer service branch offices. The contracting authority is seeking a service provider to manage and run physical office locations dedicated to customer interactions. The scope of services typically includes staffing these offices with trained personnel, managing daily operations, handling customer inquiries and requests, processing applications or transactions, maintaining office facilities, and ensuring a high level of customer service. Key performance indicators (KPIs) related to customer satisfaction, response times, and operational efficiency will likely be defined. Bidders are expected to demonstrate experience in customer service management, facility operations, and staff training. Requirements may include adherence to specific service level agreements (SLAs), data protection regulations (e.g., GDPR), and security protocols. The tender might specify the number and location of offices, operating hours, and required staff qualifications. Evaluation will focus on the proposed operational plan, the bidder's experience, financial stability, and the overall cost of service provision.

Data provenance

This notice is sourced from Hungary EKR and was originally published on October 15, 2026. Last refreshed today. Original language: hu. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About MVM Next Energiakereskedelmi Zrt.

MVM Next Energiakereskedelmi Zrt. has issued 21 procurement notices on BidsFactory, including 2 currently open and 2 awarded contracts. Activity concentrates in Finance & Banking, General Supplies & Services, and Information & Communication Technology. All notices are published for Hungary. Notices are distributed via Hungary EKR and TED - Tenders Electronic Daily (EU). Most recent publication: October 15, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Finance & Banking sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Hungary. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Hungary EKR to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by MVM Next Energiakereskedelmi Zrt. in Hungary. The authority is responsible for evaluating bids, awarding the contract, and managing performance.