Tenders/6581291 - Contact center service in the field of Electricity and Gas Distribution.

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6581291 - Contact center service in the field of Electricity and Gas Distribution.

Auto-translated from Italian

Original title: T_56851 - Servizio di contact center nell’ambito della Distribuzione Energia Elettrica e Gas.

IREN S.p.A. in nome e per conto di IRETI S.p.A.

Published: Oct 1, 2026

Updated: Oct 1, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the general supplies sector, with a focus on General Supplies. Located in Italy, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Italian

This tender, sourced via TED from Italy, is for the 'Servizio di contact center nell’ambito della Distribuzione Energia Elettrica e Gas' (Contact Center Service within the scope of Electricity and Gas Distribution). The contracting authority is seeking a service provider to manage customer interactions related to energy distribution. Typical requirements for such a contact center tender include the provision of inbound and outbound call handling, email and chat support, complaint management, information provision, and potentially appointment scheduling. The service provider must demonstrate robust infrastructure, experienced and trained personnel, adherence to data protection regulations (like GDPR), and the capacity to handle high volumes of customer inquiries efficiently and effectively. Key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction will likely be central to the contract. Bidders will need to present detailed operational plans, quality management systems, and competitive pricing structures.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 1, 2026. Last refreshed today. Original language: Italian. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About IREN S.p.A. in nome e per conto di IRETI S.p.A.

IREN S.p.A. in nome e per conto di IRETI S.p.A. has issued 12 procurement notices on BidsFactory, including 1 currently open and 3 awarded contracts. Activity concentrates in Architecture & Engineering Services, General Supplies & Services, and Research & Innovation. All notices are published for Italy. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: October 1, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Italy. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by IREN S.p.A. in nome e per conto di IRETI S.p.A. in Italy. The authority is responsible for evaluating bids, awarding the contract, and managing performance.