Tenders/Telecare Monitoring and Out of Hours Telephony Provision Project

Telecare Monitoring and Out of Hours Telephony Provision Project

Newcastle City Council

Published: Sep 15, 2026

Updated: Sep 15, 2026

About This Opportunity

This is a services contract in the governance and public administration, Research and Monitoring Evaluation sectors, with a focus on Innovation. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Receiving Centre (ARC) to monitor our telecare alarms 24/7, and our out of hours telephony. We wish to explore opportunities within the market that will help shape and develop our current service, as part of the commissioning and procurement process, the Council is undertaking preliminary market engagement to explore the availability, capability and interest of providers in delivering the proposed services. This engagement is intended to inform the Council's procurement approach, understand current market capability, capacity, identify opportunities for innovation, and ensure that the future service specification reflects current best practice and emerging technologies. We welcome responses from suppliers with relevant experience and expertise. Information gathered through this process will help shape the Council's future requirements and service design. Suppliers are invited to review the documents via our Open e-tendering platform. Link: https://www.open-uk.org/ If suppliers wish to secure a slot, please request via the correspondence/ message option via the portal. Project: # OPEN20262057 Reference: 009509 - Telecare Monitoring and Out of Hours Telephony Provision Project Budget information and contract length is yet to be established in line with market engagement findings.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on September 15, 2026. Last refreshed 1 day ago. Reference: 087416-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Newcastle City Council

Newcastle City Council has issued 271 procurement notices on BidsFactory, including 15 currently open and 159 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: September 16, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Newcastle City Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 087416-2026 when communicating with the contracting authority.