Telephone and Contact Center
About This Opportunity
This is a services contract in the information and communication technology sector. Located in Sweden, Europe, this opportunity is open to firms and consortiums, with an estimated budget of SEK 16.0 million.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: svUpphandlingen avser ett avtal som ska tillgodose ESEMs behov av telefoni- och kontaktcenter. Det ska ingå en integrerad växel, telefonist- och kontaktcenterapplikation. Med tjänsten växel och kontaktcenter menas paketerade funktioner där agenter på ett samlat sätt, hanterar inkommande ärenden genom olika kanaler. Det omfattar också abonnemang av olika typer. IP-telefoni, fristående mobilabonnemang, mobilabonnemang med fast anknytning samt mobila bredband. Denna del omfattar även ACD-köer och nummerserie.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on June 11, 2026. Last refreshed 12 days ago. Original language: sv. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Eskilstuna Strängnäs Energi och Miljö Aktiebolag
Eskilstuna Strängnäs Energi och Miljö Aktiebolag has issued 29 procurement notices on BidsFactory, including 3 currently open and 11 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Architecture & Engineering Services. All notices are published for Sweden. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 1, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in Sweden. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Tele2 Sverige Aktiebolag. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Eskilstuna Strängnäs Energi och Miljö Aktiebolag in Sweden. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Tele2 Sverige Aktiebolag was awarded the contract for SEK 4,671,176. The figure reflects the value disclosed by the contracting authority in the award notice.
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