Tenders/THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE ESTABLISHMENT, OPERATION AND MANAGEMENT OF A COUNTRYWIDE INTER- AGENCY HELPLINE/ CALL CENTER FOR FORCIBLY DISPLACED AND STATELESS PERSONS IN PAKISTAN.

Open🇵🇰PakistanFramework

THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE ESTABLISHMENT, OPERATION AND MANAGEMENT OF A COUNTRYWIDE INTER- AGENCY HELPLINE/ CALL CENTER FOR FORCIBLY DISPLACED AND STATELESS PERSONS IN PAKISTAN.

UNHCR

Published: Aug 5, 2026

Updated: Aug 5, 2026

Source: UNGM - United Nations Global Marketplace

About This Opportunity

UNHCR - Request for proposal

This is a framework agreement contract in the information and communication technology sector, with a focus on Cloud Services and Enterprise Systems. Located in Pakistan, Asia, this opportunity is open to firms and consortiums. Proposals must be submitted before August 26, 2026.

Published through UNGM - United Nations Global Marketplace, part of the United Nations system, which follows UN procurement standards. UN-funded opportunities are typically open to vendors registered in the UN Global Marketplace for framework agreement in the information and communication technology sector. Framework agreements establish terms for recurring procurement over a defined period. Selected firms are called upon as needs arise, making this a longer-term engagement opportunity. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Agency: UNHCR | Reference: PAKIS/RFP/26/3243 | Type: Request for proposal To download the RFP documents and submit an offer, please follow an instruction as below:Login to your profile with the following link in the attached document.Search for the negotiations module and click View Active Negotiations.Search for negotiation 3243 and click at Number in the Invitation Received as this is a public tender.If you have not yet registered as a potential supplier in the Cloud ERP system, please find attached the useful links of how to register as potential supplier. DOCUMENTS AND LINKS: • Annex A - Terms of Reference (TORs) RFP-3243.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071235 • Annex B - Technical Criteria and Scoring Methodology RFP-3243.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071236 • RFP-3243 - UNHCR Call Centre-Pakistan (1).pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071237 • Annex F - UN Supplier Code of Conduct.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071240 • Annex E - General Terms & Conditions for Services.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071241 • Annex H - Requirements Traceability Compliance Matrix.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071242 • Annex D - Vendor Registration Form - 2023.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071243 • Annex I1 - UNHCR Special Conditions for Cloud-Based Services.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071244 • Annex C - Financial Offer Form RFP-3243.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071245 • Annex G - How to download RFP Documents and Submit from Cloud ERP.pptx: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071246 • Annex J - Supplementary agreement ob protection of Personal Data.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071247 • Annex I2-.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309770&documentId=2071248 • Download all documents: https://www.ungm.org/Public/Notice/DownloadAllDocuments?noticeId=309770 CONTACT: • Email: pakissc@unhcr.org

Data provenance

This notice is sourced from UNGM - United Nations Global Marketplace and was originally published on August 5, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About UNHCR

UNHCR has issued 412 procurement notices on BidsFactory, including 53 currently open and 0 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Finance & Banking. Tenders span 10 countries including Senegal, Japan, and Chile. Notices are distributed via UNGM - United Nations Global Marketplace. Most recent publication: August 5, 2026.

Frequently asked questions about this tender

When does this tender close?

The submission deadline is August 26, 2026. You have 20 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by UNHCR in Pakistan. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Framework agreement contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Pakistan. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UNGM - United Nations Global Marketplace to access the full notice, required documents, and submission instructions provided by the contracting authority.