Ticketing system

Auto-translated from German

Original title: Ticketsystem

Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF)

Published: Sep 11, 2026

Updated: Sep 12, 2026

Source: oeffentlichevergabe_de

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through DÖE Bekanntmachungsservice (Germany), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: German

Zur Abbildung verschiedener Ticketprozesse benötigt das Landesamt für Finanzen (LfF) ein neues Ticketsystem, welches im landeseigenen Rechenzentrum des LDI betrieben werden muss (On Premise oder in der rlp-Cloud). Mit dem neuen Verfahren soll der bisher eingesetzte SAP SOLUTION MANAGER 7.2 mit dem SP Stack 20 -Stand 11/2025- und das bisher eingesetzte Ticketverfahren Zammad abgelöst werden. In das neue Verfahren sollen zudem auch Tickets aus anderen, nicht SAP-basierenden Bereichen abgebildet werden. Die vollständige Einführung des neuen Ticketsystems (einschließlich der notwendigen Anbindung an Folgesysteme, Abnahmetest und Multiplikatorenschulung) soll dabei bis zum 31.07.2027 erfolgt sein. Eine produktive Nutzung des neuen Ticketsystems muss somit für alle angebundenen Nutzer (auch Nutzer anderer Behörden im Land Rheinland-Pfalz) spätestens ab dem 01.08.2027 gegeben sein. Nähere Einzelheiten können Sie den beigefügten Vergabeunterlagen, insbesondere der Leistungsbeschreibung, Systemumgebung und Vertrag, entnehmen.

Data provenance

This notice is sourced from DÖE Bekanntmachungsservice (Germany) and was originally published on September 11, 2026. Last refreshed today. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF)

Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF) has issued 2 procurement notices on BidsFactory, including 1 currently open and 1 awarded contracts. Activity concentrates in Finance & Banking and Information & Communication Technology. All notices are published for Germany. Notices are distributed via DÖE Bekanntmachungsservice (Germany). Most recent publication: September 11, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit DÖE Bekanntmachungsservice (Germany) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF) in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.