TMA GEODE - Application Third-Party Maintenance

This tender concerns the Application Third-Party Maintenance (TMA) for the Directorate General of Civil Aviation's (DGAC) Document Management solution, known as GEODe. The service is built upon the Alfresco technical foundation provided by the publisher Hyland.

The scope of this contract involves providing comprehensive maintenance services for the GEODe application. This includes ensuring the continued operational availability, performance, and security of the system. The maintenance activities will likely encompass bug fixing, incident management, problem resolution, and potentially enhancements or updates to the GEODe solution. Furthermore, the contract specifies that the underlying technical infrastructure is based on Hyland's Alfresco platform, implying that expertise in this specific technology stack is a key requirement for bidders.

Potential bidders should be prepared to demonstrate their capabilities in managing and maintaining complex document management systems, particularly those utilizing Alfresco. The contract is essential for the DGAC to ensure the reliable functioning of its critical document management processes. Specific details regarding the duration of the contract, service level agreements (SLAs), and performance indicators are expected to be detailed in the full tender documentation. This TMA is crucial for maintaining the integrity and accessibility of the DGAC's documented information.

This is a services contract in the information and communication technology sector, with a focus on Enterprise Systems and IT support. Located in France, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.