Tenders/TR5622 – Electric Ireland Customer Care Support Services
Open🇮🇪IrelandFramework

TR5622 – Electric Ireland Customer Care Support Services

Electricity Supply Board ( ESB )
Published: Aug 18, 2026
Updated: Aug 18, 2026
Source: etenders_ie

About This Opportunity

This is a framework agreement contract in the Migration sector, with a focus on Refugee Assistance. Located in Ireland, Europe, this opportunity is open to firms and consortiums.

Published through eTenders - Ireland Public Procurement, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for framework agreement in the Migration sector. Framework agreements establish terms for recurring procurement over a defined period. Selected firms are called upon as needs arise, making this a longer-term engagement opportunity. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

Data provenance

This notice is sourced from eTenders - Ireland Public Procurement and was originally published on August 18, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Electricity Supply Board ( ESB )

Electricity Supply Board ( ESB ) has issued 322 procurement notices on BidsFactory, including 44 currently open and 187 awarded contracts. Activity concentrates in Information & Communication Technology, Energy & Power, and General Supplies & Services. All notices are published for Ireland. Notices are distributed via ireland_etenders_csv, eTenders - Ireland Public Procurement, and TED - Tenders Electronic Daily (EU). Most recent publication: August 18, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Electricity Supply Board ( ESB ) in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Framework agreement contract in the Migration & Refugees sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit eTenders - Ireland Public Procurement to access the full notice, required documents, and submission instructions provided by the contracting authority.

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Key Details

Contract Type
Framework
Eligibility
Firms / Consortiums
Language
English

Source

etenders_ie
etenders_ie
Official Source

Contracting Authority

Electricity Supply Board ( ESB )
🇮🇪Ireland

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