Trader Support Service

H M REVENUE & CUSTOMS

Published: Dec 17, 2025

Updated: Jun 22, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Netcompany UK Limited — £245,186,136

Browse open Trade & Commerce tenders in United Kingdom

About This Opportunity

trade & commerce services contract awarded in United Kingdom: Trader Support. By H M Revenue & Customs. Awarded to Netcompany UK Limited (GBP 245.2M, Nov 2025).

This is a services contract in the trade and industry and information and communication technology sectors, with a focus on Trade Policy and e-government solutions. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 370.0 million.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the trade and industry sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.

The Trader Support Service is made up of two key elements:
- System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
- Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.

The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.. CPV: System and support services (72250000). Procedure: Competitive dialogue (above threshold)

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on December 17, 2025. Last refreshed 2 days ago. Reference: CW104397. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About H M REVENUE & CUSTOMS

H M REVENUE & CUSTOMS has issued 146 procurement notices on BidsFactory, including 0 currently open and 146 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: June 16, 2026.

Frequently asked questions about this tender

How much was the contract awarded for?

Netcompany UK Limited was awarded the contract for £245,186,136. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference CW104397 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Netcompany UK Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by H M REVENUE & CUSTOMS in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Trade & Commerce sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.