Tender for ATP's IT capacity

I: BACKGROUND AND PURPOSE: ATP is tendering for an IT capacity contract to support ATP's horizontal sourcing model, where the IT operations of ATP's business-critical applications and support systems are consolidated into a hybrid IT environment consisting of on-premise infrastructure, Private Cloud, and Public Cloud. ATP relies on stable, secure, and up-to-date IT operations to perform its core tasks and socially vital functions. With the tender for the present contract, ATP wishes to achieve the following, among others: - to ensure high availability, stable and secure operations to support ATP's business, as well as ensuring basic IT infrastructure that can support ATP's development and digital innovation capability, - to create a flexible and scalable platform with access to modern technologies and capacity for, among other things, AI-related workloads and automation, - to ensure a high degree of security and documented compliance with applicable legislation and standards, including NIS2 and DORA-related requirements. The IT operational capacity requirement is expected to include approximately 530 servers, running approximately 80 business applications and a total data volume of approximately 880 TB (excluding back-up). The contract covers seven (7) clearly defined operating models across the delivery forms on-premise, Private Cloud, and Public Cloud (option), with common architectural principles and governance, so that applications and workloads can be placed according to ATP's business and technical needs. The operating models consist of the following: i) Housing (option), ii) Infrastructure Managed Service, on-premise, iii) Platform Managed Service, on-premise, iv) Private Cloud IaaS, v) Private Cloud PaaS, vi) Public Cloud IaaS (option), and vii) Public Cloud PaaS (option). With this, ATP wishes to achieve a coherent and standardized operational delivery with clear interfaces for responsibility and cooperation, a coherent governance model, and the possibility for continuous technological development. II: MAIN SERVICES: The contract includes the following main services: 1) INITIAL SERVICES, including the execution of a 1:1 Transition In, which is carried out in six (6) Partial Transitions and includes the establishment of the cooperation, continuous takeover of operational responsibility, and necessary transition, documentation, and testing activities. 2) ONGOING SERVICES, delivered in accordance with the Contract's Operating Models, where a given Operating Model is always delivered with a specific Delivery Form (on-premise, Private Cloud, or Public Cloud). a) Datacenter operations, including the provision and operation of the necessary physical datacenter environments and associated facilities related to the on-premise and Private Cloud delivery forms. b) Infrastructure operations, across On-premise, Private Cloud, and Public Cloud, including operation and maintenance of servers, storage, operating systems, virtualization and container platforms, and associated monitoring and capacity management. c) Network operations, across On-premise, Private Cloud, and Public Cloud, including establishment, operation, maintenance, monitoring, and security of network connections and network components, as well as associated tools and processes. This also includes the implementation and operation of network security. d) Application operations, including requirements for installation, operation, maintenance, renewal, and monitoring of software, including databases and application monitoring of business applications. ATP is generally responsible for the development and maintenance of the applications, unless otherwise agreed. e) Support, including a Service Desk for receiving and processing support requests, as well as handling Incidents and other support cases across On-premise, Private Cloud, and Public Cloud. 3) ORDER SERVICES, in the form of Standard Order Services, Consulting Services, and Options. The contract includes, as consulting services and options respectively, requirements for the delivery of transformation services. This means that the Supplier must establish a Private Cloud solution for ATP (Transformation Wave 1) and transfer selected applications to it. As an option, ...