Tender for the development of the Veterinary Prescription Solution

The introduction of the "Act on Medicinal Products, Act on Pharmacy Operations and Act on Veterinarians" in 2006 created the basis for strengthening the technical possibilities for prescribing and dispensing veterinary medicinal products for animals in Denmark. Since then, there has been broad support for a common digital solution for veterinarians, pharmacies, § 39 vet dealers, and authorities, most recently highlighted in the Food-Veterinary Agreement 2024-2027. Today, veterinary prescriptions are still largely handled via paper, fax, or PDF. This leads to manual workflows, an increased risk of errors and incomplete documentation, as well as more difficult and resource-intensive authority control. The purpose of the tender is therefore for the Supplier to develop the Veterinary Prescription Solution (DVR or the Solution), which will improve the safety and quality of the entire process from prescription issuance to dispensing of the medicinal product. The solution shall enable the optimization of workflows and create an unbroken and protected digital flow of prescription data, thereby ensuring confidentiality, integrity, and traceability for the benefit of animal owners, veterinarians, pharmacies, and authorities. Approximately 1.1 million prescriptions for animals (production animals and pets) are issued annually. Denmark has a total of around 6,000 authorized veterinarians, of which approximately 2,650 are active veterinarians distributed across approximately 1,000 veterinary practices. All authorized veterinarians can, as a starting point, issue prescriptions. Medicinal products for animals are distributed through the country's pharmacies and special § 39 dealers. The Danish Medicines Agency's list of dealers of veterinary medicinal products for production animals currently includes around 85 pharmacies and a small number of authorized companies (currently 4 § 39 dealers) with permission and qualified personnel (pharmacists and pharmaconomists) to sell, dispense, and provide information about medicine for production animals. There are approximately 45,000 farms with animals registered in the Central Husbandry Register (CHR) at the Danish Veterinary and Food Administration. In addition, Denmark has a large population of pets and companion animals. It is estimated that there are around 810,000 dogs and 730,000 cats in Danish homes. In addition, there are approximately 177,000 horses, primarily kept as hobby and sports animals. The Supplier shall develop the overall Solution, which will consist of the DVR solution and the Master Data Solution. The development task of the DVR solution consists of three main parts: 1. The DVR application, which handles the central business logic, and 2. DVR services, which expose the necessary services for use by external user systems. 3. DVR online (option), which constitutes a web user interface for prescription issuance. The development task of the Master Data Solution comprises three main parts: 1. Master data loaders, which handle the loading of data from master data sources, 2. Master data database, which stores the consolidated master data, and 3. Master data services, which expose master data for use by the DVR solution and external user systems. The tender also includes the delivery of the necessary services and integration capabilities that support integration with relevant master data sources as well as the integration of external user systems with the DVR solution, including veterinary systems, § 39 vet dealer systems, and pharmacy systems. The external user systems are not part of the solution. The Supplier shall also deliver a solution that supports security and logging. This includes the security and logging mechanisms necessary to protect prescription data and master data, as well as to ensure traceability within the Solution. The tender also includes maintenance and 2nd level support of the Solution from the Takeover Date. Hypercare shall also be provided for a limited period after commissioning. Maintenance and support shall be carried out in accordance with the Contract, including the established service levels. The contract also includes framework agreement-like elements in the form of order services and other hourly services, which are remunerated according to time spent based on the established hourly rates. The hourly rates are linked to three employee categories with described qualifications...