Understanding Acas Helpline Caller Behaviour

UK SHARED BUSINESS SERVICES LIMITED

Published: Dec 22, 2025

Updated: May 22, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Behavioural Insights Limited — £68,381

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About This Opportunity

United Kingdom contract award (research & innovation): Understanding Acas Helpline Caller Behaviour. By UK Shared Business Services Limited. Awarded to.

This is a services contract in the Research, Monitoring Evaluation and legal services sectors, with a focus on Arbitration. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 68,381.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Research sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

**This is an Award Notice, Not a Call for Competition**

Requirement was sourced against a further competition against Crown Commercial Services RM6126 Research and Insights DPS to provide The Advisory, Conciliation and Arbitration Service (Acas) the Provision of Understanding Acas Caller Behaviour. CPV: Research consultancy services (73210000). Procedure: Call-off from a dynamic purchasing system. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on December 22, 2025. Last refreshed today. Reference: PS25309. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About UK SHARED BUSINESS SERVICES LIMITED

UK SHARED BUSINESS SERVICES LIMITED has issued 464 procurement notices on BidsFactory, including 0 currently open and 464 awarded contracts. Activity concentrates in Information & Communication Technology, Consulting, and Research & Innovation. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: May 20, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference PS25309 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Behavioural Insights Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by UK SHARED BUSINESS SERVICES LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Research & Innovation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Behavioural Insights Limited was awarded the contract for £68,381. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.