Understanding the Customer 2026 -2029
About This Opportunity
Understanding the Customer — services contract awarded in United Kingdom by National Highways Limited. Awarded to Ipsos Mori UK Limited (GBP 990K, Apr 2026).
This is a services contract in the education and training sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 990,000.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the education and training sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.. CPV: Research services (73110000). Procedure: Call-off from a framework agreement. Suitable for SMEs
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on April 23, 2026. Last refreshed 9 days ago. Reference: tender_511311/1571075. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About National Highways Limited
National Highways Limited has issued 486 procurement notices on BidsFactory, including 35 currently open and 439 awarded contracts. Activity concentrates in Transport & Logistics, Construction & Civil Works, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder and UK FTS - Find a Tender Service. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Education & Training sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Ipsos Mori UK Limited was awarded the contract for £990,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference tender_511311/1571075 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Ipsos Mori UK Limited. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by National Highways Limited in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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Companies That Won Similar
Companies with awards in Education & Training in United Kingdom