Unified Communications

HAFOD HOUSING ASSOCIATION LIMITED

Published: Jul 6, 2026

Updated: Jul 19, 2026

Source: uk_fts

About This Opportunity

This is a services contract in the information and communication technology, urban development and housing and Migration sectors. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 882,000. Proposals must be submitted before August 10, 2026.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform.

This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure.
Key Requirements Include:
Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN.
Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM).
Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions.
Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance.
Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years.
Estimated Contract Start Date: 28th September 2026.
Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 6, 2026. Last refreshed 19 days ago. Reference: 063060-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About HAFOD HOUSING ASSOCIATION LIMITED

HAFOD HOUSING ASSOCIATION LIMITED has issued 4 procurement notices on BidsFactory, including 2 currently open and 2 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and Urban Development & Housing. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: August 3, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 063060-2026 when communicating with the contracting authority.

When does this tender close?

The submission deadline is August 10, 2026. You have 2 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by HAFOD HOUSING ASSOCIATION LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £882,000 - £882,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.