Maintenance Service for the Unified IT System for Prison Administration (ZPIS)

This tender concerns the provision of maintenance services for the Unified IT System for Prison Administration (ZPIS). The scope of work involves ensuring the continuous and efficient operation of this critical IT infrastructure, which is integral to the management and administration of the prison system. The services required likely encompass a range of technical support, including but not limited to, system updates, software and hardware maintenance, troubleshooting, bug fixing, and potentially system upgrades or enhancements to ensure optimal performance and security. The objective is to maintain the integrity, availability, and reliability of the ZPIS, thereby supporting the operational needs of the prison administration. Potential bidders are expected to demonstrate their technical expertise and experience in managing complex IT systems, particularly within a governmental or institutional context. Specific details regarding the duration of the maintenance contract, service level agreements (SLAs), and performance metrics will be outlined in the full tender documentation. This procurement is essential for upholding the technological backbone of the prison administration, ensuring smooth administrative processes and data management within correctional facilities. Interested parties should review the complete tender package for detailed specifications and submission requirements.

This is a services contract in the information and communication technology and security and defense sectors, with a focus on IT support. Located in Croatia, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 565,000.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.