Procurement Marketplace 1st-Level Help Desk

This tender concerns the provision of a 1st-Level Help Desk service for the 'Vergabemarktplatz' (Procurement Marketplace). The contractor will be responsible for supporting all necessary interfaces, including those with federal authorities and the client's Governikus server. The service is required during business hours, specifically from 07:00 to 17:00 on working days. A key requirement is a guaranteed response time of 4 hours within the service hours for the support tasks outlined in the scope of work. The responsibilities include assisting system users, specifically public procurement offices of the federal states, via a landline telephone hotline and email support. Additionally, the contractor will provide support to companies using the system through a paid hotline and email. The tender emphasizes the need for timely and efficient user support to ensure the smooth operation of the procurement platform. Detailed tasks and performance expectations are further specified in the 'Aufgabenübersicht' (Task Overview) document.

This is a services contract in the information and communication technology sector, with a focus on Hardware, Telecommunications and IT support. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.