Insured Satisfaction Survey - Questionnaire Receipt and Processing, Dataset Creation and Data Transmission

This tender concerns the comprehensive management of a patient satisfaction survey for statutory health insurance providers (AOKs) in Germany. The core objective is to handle the receipt, processing, and transmission of questionnaires from insured individuals following inpatient stays or childbirth. Surveys are distributed in five waves annually, sent 2-10 weeks after inpatient treatment (VeZuF) or 6-21 weeks after childbirth (VeZuF-Geburt). Insured individuals can respond either digitally or by returning a physical questionnaire. While digital responses are managed separately, this tender focuses on the postal and digital questionnaire returns. The selected service provider will be responsible for consolidating responses, eliminating duplicate entries, and processing both mailed and digitally submitted questionnaires. Key tasks include the electronic data capture of responses, the creation of pseudo-ID lists if necessary, and the acceptance of data from digital surveys. A crucial aspect is the creation of cleaned datasets, including plausibility checks, for the 39 core questions (VeZuF) or 37 core questions (VeZuF-Geburt) along with socio-demographic information. These datasets must be prepared according to specified interface descriptions and transmitted to the data reception point and the respective contracting authority. The service also involves generating datasets for analyzing response options. The scope explicitly excludes the digital survey platform itself, with necessary data for that process being provided by the AOKs. The contract aims to ensure accurate and efficient processing of survey data to support quality management and service improvement within the AOK network.

This is a services contract in the health and medical services, information and communication technology and Monitoring Evaluation sectors, with a focus on Health Workforce, Data Analytics and Program Evaluation. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.