Tenders/Voice of the Customer - Survey Provider

Voice of the Customer - Survey Provider

Livv Housing Group

Published: Aug 4, 2026

Updated: Aug 5, 2026

About This Opportunity

This is a services contract in the social protection, Research and urban development and housing sectors, with a focus on Housing. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the social protection sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on August 4, 2026. Last refreshed 1 day ago. Reference: 073699-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Livv Housing Group

Livv Housing Group has issued 14 procurement notices on BidsFactory, including 2 currently open and 10 awarded contracts. Activity concentrates in Construction & Civil Works, Urban Development & Housing, and Architecture & Engineering Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: August 4, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Livv Housing Group in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Social Protection & Welfare sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 073699-2026 when communicating with the contracting authority.