West Northampton - Baselining and reshaping the adult social care ‘Front Door’

West Northamptonshire Council require support to remodel and strengthen the “front door” in an evidence informed way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal — where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work.
This work will provide baseline information on
• who is doing what and where at front door(s) now and how this is experienced;
• data analysis – who is (and is not) reaching the council now – routes taken, significant cohorts based on volume and value.
• opportunities to ensure an effective “front door” for West Northamptonshire residents, where prevention and strengths-based working is embedded
The Contractor will be expected to bring this information together with an analysis to create a ‘baseline’ of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working).
As a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. The format of reports and who they are presented to, will be decided by PCH/West Northamptonshire in discussion with the contractor as the project progresses. This may include different levels of detail/format for internal/external stakeholders
Mandatory requirements;
Proven experience, knowledge and skills in;
• data analysis skills,
• business process engineering skills and understanding,
• understanding of co-production and user experience/user led design,
• Experience of developing and running sessions with people who receive care and support
• an understanding of councils’ responsibilities under The Care Act,
• strong networks and sector experience to identify and share good practice in adult social care “front door” models and performance
• ability to adapt communication (written and verbal) to a range of audiences (examples given)
Incorporating examples and reference to the above requirements in your answer, please describe in no more than 900 words;
• Your approach and project plan for this work.
• What you see as the key risks and how you would mitigate them?
• What you would view to be a good outcome of this work?
CV’s may be included but will not be scored.