002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System
Description
Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System. System go live is expected to commence 1st April 2027.
Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham. The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention.
The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service.
The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate.
Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.
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About This Opportunity
This is a supplies contract in the information and communication technology and urban development and housing sectors, with a focus on Cloud Services and Housing. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 75,000.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This is an advance notice โ the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.