Inbound Call Centre Services-Emergency Line
Description
Background of this Letter of Interest (LOI)
The purpose of this LOI is to obtain information prior to finalizing the procurement strategy for the subject project which is being undertaken the Canadian Nuclear Safety Commission (CNSC).
The CNSC is Canada’s nuclear regulator and operates a 24 hours a day, 7 days a week, 365 days a year (24/7/365) emergency line, used to report nuclear related events. All calls to the CNSC emergency line are forwarded to a Contractor’s call centre.
The CNSC’s requires the services of a Contractor to provide inbound call centre services for the CNSC Emergency line with full 24/7/365 availability.
Further details of the project and requirements are outlined in “Annex A – Statement of Work” to this LOI.
Purpose of this LOI
Due to the specific security requirements, the CNSC is seeking information regarding:
• The availability of existing organizations of meeting the CNSC’s needs.
Estimated duration of the contract to 5 years of services.
Nature of this LOI
This LOI is issued solely to assess market capacity and industry interest regarding the services described in Annex A – Statement of Work (SOW). It is not a solicitation of offers and must not be construed as a commitment by CNSC to issue a future solicitation or award a contract.
Please refer to the letter of interest and its annexes for further details.. UNSPSC: *Telecommunications media services
*Local and long distance telephone communications (*83110000
*83111500). Method: Competitive - Open bidding. Trade Agreements: *None
About This Opportunity
This is a services contract in the general supplies sector. Located in Canada, North America, this opportunity is open to firms and consortiums. Proposals must be submitted before May 13, 2026.
Published through CanadaBuys - Government of Canada, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.