Facilities Maintenance
Description
Triple Zero Victoria (TZV) formerly Emergency Services Telecommunications Authority, was established in 2023. Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.
Triple Zero Victoria also provides advanced, operational communications for Victoria’s emergency services. This supports police, fire, ambulance and VICSES personnel in the field.
Emergency call-taking and dispatch is at the heart of what Triple Zero Victoria does. Triple Zero Victoria’s call-takers are on the phone with callers when emergency help is needed most. In tandem, Triple Zero Victoria dispatchers relay critical information to the emergency services to get units to the scene. In 2024-25, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance, representing a call every 10.2 seconds or 8,491 calls a day.
Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, Burwood East and Williams Landing.
TZV is seeking to appoint a preferred provider to deliver comprehensive Facilities Maintenance services.
These services will include, but are not limited to:
Preventative Maintenance
Coordination and Scheduling Obligations
Incidents, Request & Resolutions
Change Management Activities
Reactive Maintenance
Ad-Hoc, Minor Repairs & Requests
Notifications, Remote Access & Alarm Monitoring
Priority Incident Response
Out of Hours Processes
Corrective Maintenance & Minor Works Quotes
Key Personnel & Subcontractor Management
Asset Management
Meetings & Reporting
Site Critical Document Governance
Value Adding Initiatives
Health, Safety & Environmental Management
About This Opportunity
This is a services contract in the governance and public administration sector. Located in Australia, Pacific & Oceania, this opportunity is open to firms and consortiums. Proposals must be submitted before June 18, 2026.
Published through Tenders Victoria, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.