NRC tender for Travel Management Services
Description
NRC TENDER NOTICE
FWA-PNO-2026 – Travel Management Services (30 April 2026)
Global announcement:
The Norwegian Refugee Council (NRC) is looking one or several Travel Management Companies with a global reach.
We are soliciting bids from reputable providers, in order to establish one or severallong-term global framework agreement(s)to allow our country offices around the world to purchase travel agency services.
NRC is an international non-governmental organization (iNGO) working with displacement-affected people in 40 countries worldwide. We protect displaced people and support them as they build a new future.
The People & Organisation department (based in NRC Head Office in Oslo) is responsible for establishing Travel policies, as well as making sure each NRC staff have access to a reliable solution to organise their travels. These services are outsourced to one or several Travel Agents. The focal point of the Travel Agent(s) will be a member of the P&O team, based in Oslo.
This tender is comprised of 1 lot and will result into one or several long term (max. 4 yrs) Framework Agreement/s with one or more service provider/s.
Requirements & expertise:
As Travel Agency, you should:
Answer to requests from customers located all around the world, in different time zones, through various channels (online platform, phone, email, chat…), on a 24/7 basis.
There should always be a “human” solution available to NRC’s staff to make a booking or sort out a problem (24/7 basis), preferably through the internet (chat, IP call) or alternatively via a regular phone line.
Provide competitive travel options, in line with NRC Travel Policy (ItB Annex 01), for the customer to choose.
Provide travel data for NRC to monitor and analyse the financial, environmental (etc.) impact of staff movements, and help NRC improve its efficiency.
Relevant bidders shall:
Be duly registered and incorporated as a travel agency or equivalent service provider for a minimum of three (3) years.
Proven experience in handling high travel volumes comparable to NRC’s operational scale.
Proven ability to provide global service coverage on a 24/7 basis.
Identifying and securing viable routing options beyond standard commercial routes.
Proactively proposing alternative itineraries, regional connections, and practical solutions to facilitate access to remote, high-risk, or logistically constrained locations.
Demonstrate the capacity to comply with NRC’s Travel Policy (Annex 1), ensuring that all official travel is conducted in a relevant, cost-efficient, and safe manner.
Demonstrate the capacity to provide reporting aligned with NRC’s data requirements (Annex 2).
Demonstrate the ability to integrate with International SOS (ISOS) systems as outlined in Annex 3.
Demonstrate the capacity to integrate invoicing with NRC’s accounting systems in line with Annex 5 requirements.
Where a staff-facing application (e.g. self-booking tool) is provided, demonstrate compatibility with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) via Okta, including support for the SCIM protocol. User lifecycle management, including automated provisioning via SCIM, is strongly preferred.
Access to the tender package:
Register, anddownload the full tender package, using our form online by following (or copy/paste) this link :https://forms.cloud.microsoft/e/jx1RY9aWUA
Deadline for submissions:
Submit your bidbefore May 26th, 2026 – 23h59, by email to the address specified in the tender package (invitation to bid).
About This Opportunity
This is a services contract in the Humanitarian Aid, environment and climate, information and communication technology, governance and public administration and finance and banking sectors. Located in Regional, Asia, this opportunity is open to firms and consortiums. Proposals must be submitted before May 26, 2026.
Published through Inter-Agency Procurement Group, a non-governmental organization with its own procurement policies. NGO contracts often prioritize demonstrated sector expertise and experience in development contexts for services in the Humanitarian Aid sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.