Utrzymanie infrastruktury informatycznej systemu zarządzania ruchem Tristar w Gdańsku

This tender, issued by a contracting authority in Poland, seeks comprehensive maintenance services for the IT infrastructure supporting the Tristar traffic management system in Gdańsk. The procurement is focused on ensuring the continuous, reliable, and efficient operation of this critical urban infrastructure.

The scope of services will typically encompass a range of activities essential for maintaining complex IT systems. This includes preventative maintenance, reactive support, and troubleshooting to address any technical issues that may arise within the Tristar system's hardware and software components. Bidders are expected to demonstrate expertise in managing and maintaining network infrastructure, servers, workstations, specialized traffic management software, and associated communication systems. Key responsibilities will likely involve system monitoring, performance optimization, software updates and patching, hardware diagnostics and repair, and ensuring data integrity and security.

Furthermore, the contract may require the provision of technical consultancy, incident management, and potentially the implementation of upgrades or enhancements to the existing infrastructure. A strong emphasis will be placed on the successful bidder's ability to respond promptly to service requests and minimize downtime, thereby ensuring the uninterrupted flow of traffic data and control within the Gdańsk metropolitan area. Experience with similar intelligent transportation systems (ITS) and a proven track record in IT infrastructure maintenance within a public sector context will be highly advantageous.