Maintenance and update of the electronic services platform of the NRA for the needs of the National Revenue Agency

This tender concerns the provision of maintenance and update services for the electronic services platform utilized by the National Revenue Agency (NRA). The objective is to ensure the continued optimal functioning, security, and relevance of the NRA's digital service delivery channels. The scope of work includes ongoing technical support, bug fixing, performance optimization, and the implementation of necessary updates and upgrades to the existing platform. This will likely involve ensuring compatibility with evolving technological standards, regulatory changes, and user needs. The contracting authority, the National Revenue Agency, requires a service provider capable of delivering comprehensive support to maintain and enhance the platform's capabilities. Detailed technical specifications outlining the precise requirements for the execution of this contract are provided by the Contracting Authority and are available in Annex № 1.1. This procurement is crucial for the NRA to maintain efficient and secure electronic service provision to taxpayers and other stakeholders, thereby supporting its overall mission and operational effectiveness in tax administration and revenue collection.

This is a services contract in the information and communication technology sector, with a focus on Software, Enterprise Systems and IT support. Located in Bulgaria, Europe, this opportunity is open to firms and consortiums, with an estimated budget of BGN 2.7 million.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.