Tenders/Provincial 12345 Hotline Auxiliary Services Entrustment Project Public Tender Announcement

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Provincial 12345 Hotline Auxiliary Services Entrustment Project Public Tender Announcement

Auto-translated from Chinese

Original title: 省级12345热线辅助性业务委托服务项目公开招标招标公告

中共湖南省委社会工作部

Published: Oct 29, 2026

Updated: Nov 1, 2026

Source: China CCGP

About This Opportunity

This is a services contract in the information and communication technology, governance and public administration and Youth sectors, with a focus on IT support and Workforce. Located in China, Asia, this opportunity is open to firms and consortiums.

Published through China CCGP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Auto-translated from Chinese

This tender, announced in China, is an open tender for the "Provincial 12345 Hotline Auxiliary Services Entrustment Project." The contracting authority is the Social Work Department of the CPC Hunan Provincial Committee, with Hunan Mingxin Tendering Agency Co., Ltd. acting as the procurement agent. This procurement seeks to outsource or entrust certain auxiliary functions related to the provincial 12345 hotline, which serves as a public service channel for citizen inquiries, complaints, and suggestions. Typical services required could include call center operations, data analysis and reporting, customer relationship management, technical support for the hotline platform, and potentially specialized consultation services. The objective is to enhance the efficiency, responsiveness, and effectiveness of the 12345 hotline in serving the public. Bidders are expected to demonstrate significant experience in managing large-scale public service hotlines, possessing robust infrastructure, advanced technology, and a skilled workforce capable of handling diverse public interactions professionally and efficiently. Compliance with government service standards and data privacy regulations is paramount.

Data provenance

This notice is sourced from China CCGP and was originally published on October 29, 2026. Last refreshed 3 days ago. Original language: Chinese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in China. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit China CCGP to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by 中共湖南省委社会工作部 in China. The authority is responsible for evaluating bids, awarding the contract, and managing performance.