Tenders/Hubei Province 12345 Government Service Convenience Hotline Operation Service Procurement Project Public Tender Announcement

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Hubei Province 12345 Government Service Convenience Hotline Operation Service Procurement Project Public Tender Announcement

Auto-translated from Chinese

Original title: 湖北省12345政务服务便民热线运营服务采购项目公开招标公告

湖北省数据局

Published: Nov 4, 2026

Updated: Nov 4, 2026

Source: China CCGP

About This Opportunity

This is a services contract in the governance and public administration, education and training and information and communication technology sectors, with a focus on Civil Service. Located in China, Asia, this opportunity is open to firms and consortiums.

Published through China CCGP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Chinese

This tender, originating from China and procured by the Hubei Provincial Data Bureau, seeks a public bidding process for the operation and services of the "12345" government service hotline. The procurement aims to secure a reliable and efficient service provider to manage and operate this crucial public communication channel. The scope of work is expected to encompass the day-to-day management of the hotline, including call handling, information dissemination, complaint registration, and resolution tracking. Potential bidders will likely need to demonstrate extensive experience in large-scale call center operations, government service provision, and robust technological infrastructure capable of supporting high call volumes and data management. Key requirements may include adherence to strict service level agreements (SLAs), data security protocols, and personnel training standards to ensure professional and effective public interaction. This contract represents a significant opportunity for service providers to contribute to public administration efficiency in Hubei Province.

Data provenance

This notice is sourced from China CCGP and was originally published on November 4, 2026. Last refreshed today. Original language: Chinese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in China. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit China CCGP to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by 湖北省数据局 in China. The authority is responsible for evaluating bids, awarding the contract, and managing performance.