(2024-GSC-555) Bank Gateway Technological Solution Maintenance Services
About This Opportunity
TranslatedThis tender concerns the provision of maintenance services for the Bank Gateway technological solution. The scope of work involves ensuring the continuous and efficient operation of the Bank Gateway system, which is crucial for financial transactions and related processes. The services required are expected to cover technical support, system updates, bug fixing, performance monitoring, and potentially disaster recovery planning and implementation. The objective is to maintain the integrity, security, and availability of the Bank Gateway, thereby supporting the operational continuity of the organization. Bidders will be expected to demonstrate their technical expertise, experience in managing similar technological solutions, and their capacity to provide reliable and timely support. Specific details regarding the service level agreements (SLAs), performance metrics, and reporting requirements will be outlined in the tender documentation. This procurement is essential for safeguarding the critical banking infrastructure and ensuring uninterrupted service delivery. Further details regarding the technical specifications, duration of the contract, and evaluation criteria will be made available to interested parties upon request or through the designated procurement portal. The tender aims to secure a qualified service provider capable of upholding the high standards required for a financial technology solution.
This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Lithuania, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: ltThis tender, identified as (2024-GSC-555), seeks comprehensive service and maintenance for a Bank Gateway technological solution. The procurement is being conducted within Lithuania, with the contracting authority managed by the Publications Office of the European Union. The objective is to secure expert support that ensures the continuous, secure, and efficient operation of the Bank Gateway system.
The services required are expected to encompass a range of technical support activities. This typically includes proactive monitoring of system performance, reactive troubleshooting and resolution of any technical issues that may arise, and regular maintenance to prevent potential disruptions. Furthermore, bidders may be expected to provide software updates, patches, and potentially hardware support or upgrades as needed to maintain optimal functionality and security. Expertise in financial technology infrastructure and payment gateway systems is crucial. Successful tenderers will likely need to demonstrate a strong track record in providing similar managed services, with a focus on reliability, responsiveness, and adherence to stringent security protocols relevant to financial transactions. The scope of work will likely involve detailed service level agreements (SLAs) to define response times and resolution targets, ensuring minimal downtime and maximum availability of the Bank Gateway solution.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on March 19, 2025. Last refreshed 32 days ago. Original language: lt. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About UAB Ignitis grupės paslaugų centras (PV)
UAB Ignitis grupės paslaugų centras (PV) has issued 225 procurement notices on BidsFactory, including 9 currently open and 129 awarded contracts. Activity concentrates in Architecture & Engineering Services, Information & Communication Technology, and General Supplies & Services. All notices are published for Lithuania. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 20, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to UAB "Baltic Amadeus". The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by UAB Ignitis grupės paslaugų centras (PV) in Lithuania. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
UAB "Baltic Amadeus" was awarded the contract for €330,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Lithuania. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
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