Customer and Operations Management System / City of Joensuu

This tender, managed by North Karelia Procurement Services for the City of Joensuu, is for a customer and operations management system. The contract is for an indefinite period, commencing March 1, 2026. The system is expected to support the city's operations by managing customer interactions and internal processes efficiently. The service must comply with all directly binding regulations of the European Union, Finnish laws and decrees, and directives from relevant authorities. The CPV code 48000000 indicates that the procurement relates to Software package and information systems. The procedure is open, allowing any qualified supplier to submit a bid. The objective is to acquire a robust and scalable system that can streamline customer service, manage data effectively, and improve operational efficiency across various city departments. The tender documents will outline specific functional requirements, technical specifications, and service level agreements for the chosen system.

This is a supplies contract in the general supplies sector. Located in Finland, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 120,000.

Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the general supplies sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.